Frequently Asked Questions
Shipping & Returns
We can assist you on changing your order if we haven't dispatched your order yet.
Please check for your shipping confirmation email and if you haven't received it yet, please contact us and we will provide further instruction on how to change your order!
If the shipment has already been dispatched, we are unable to change the order.
Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number.
** Please note that if the "no tracking" option was selected for your shipment, tracking services are not available **
Please check all of the following:
- Confirmation emails may be filtered directly into your email program's spam or junk mail folder.
- Make sure the email address is spelled correctly.
- Occasionally you'll need to manually refresh your browser to check for new emails.
If you still can't find the confirmation email, please contact us!
From the day you receive your package, you have 30 days to return your order for a refund. Please make sure to keep the product in its original condition and package. Our team will review it and process the return.
** Please note that masks and panties are ineligible for returns or exchanges **
To read more about our Returns/Refund Policy, click here!
The date printed on the packaging is the manufactured date and the expiration date is 3 years from the date of manufacture.
Please refer to the product pages for more information on each mask!
As the research was conducted using 75% ethanol only, we cannot guarantee the same result with 80% ethanol as higher concentration does not always guarantee cleaner results. Similarly, we cannot guarantee the same result with the lower percentage ethanol than 75% either.
The main differences between the four masks that we have are the design, sizing and certifications of each mask.
The Nanofiber Filter is the key material for all the masks which is manufactured by Lemon Co., Ltd.
- Liners: 40 pcs (20 pcs x 2 packs)
- Medium Pads: 20 pcs (5 pcs x 4 packs)
- Large Pads: 20 pcs (5 pcs x 4 packs)
- Overnight Pads: 12 pcs (4 pcs x 3 packs)
Breathability is a key factor in minimizing skin irritations and unpleasant odors caused by the growth of bacteria in less breathable pads.
Our pads use 100% Certified Organic Pure Cotton (OCS 100) that has been picked from a safe environment that has been chemical free for at least 3 years.
No, all our pads are free of chlorine or fragrances and are made without the use of any hazardous materials.
Compared to mainstream brands, we are more expensive because of the high-quality materials we use in our products. We use natural ingredients including 100% organic cotton and advanced breathable materials. Most mainstream brands use harmful chemicals that provide leak protection but can be harmful to the body and the environment. Those chemicals are often cheaper.
However, compared to other leading organic brands, we are priced competitively. Most leading organic brands are safer for the body and the environment, however do not provide the same level of protection as main stream brands. These organic brands end up being far more expensive but less effective. Air Queen is priced higher but is more effective than conventional brands.
We’ve received some feedback by users who’ve claimed that they change their pads less often when using Air Queen. (example: if on average a woman uses 10 pads in a day, they felt comfortable using 7).
Spending $5 to $10 extra dollars for one of the most important times of your month, in our opinion is worth it. It’s like sacrificing the price of a cup of coffee with a few added shots at a coffee shop!
Natural Wash (Feminine Cleanser)
Our wash is pump soft bubble form.
It is used for sensitive genital areas and the gelatin creates protective layers to keep these areas moisturized.
Women’s genital areas are extremely sensitive to internal/external environmental changes and stress which allow the growth of bacteria, moreover, the unbalanced pH level can lead to health issues. Maintaining a balanced pH of the genitals is essential to keeping it healthy.
On average a normal vaginal pH is usually between 3.5 to 4.5. The lower the number, the more acidic it is. At a balanced level, your vagina contains a balance of necessary bacteria and some yeast cells. A high pH may cause infections as it can allow bacteria and yeast to thrive.
Air Queen’s feminine wash helps maintain a balanced healthy pH level of 5.0 ~ 5.5 to relieve skin irritations and unpleasant odor. Air Queen uses a form of vegetable lactic acid from sugar that is fermented and extracted to protect the pH balance of the genital area.
- Bacteria in and around the vagina. A person may experience itching, burning, or pain.
- Douching. Refers to washing or cleaning the vagina using certain solutions. These may claim to reduce odor but in fact may worsen the smell.
- Menopause. Women tend to have higher pH levels during menopause.
It is created through a 180-day low temperature maturing process. The process is completed by mixing extracted oil from olive and coconut fruits without any chemical additives, then the mixture is matured and fermented. Olive oil fruit is used for soothing the skin and coconut fruit is used for moisturization. This is effective for skin soothing and moisturizing as well as serving as added protection against external stimulation.
Surfactants are compounds that lower the surface tension and may act as detergents, wetting agents, emulsifiers, etc. A person’s face has different levels of absorption rates for surfactants. The surfactants can cause allergic reactions, form various toxic substances, and destroy the skin barrier. It can have negative influences on the head and genital areas. Air Queen does not use any chemical based surfactants compared to other conventional brands.
- If there is any abnormality such as red spots, swelling, itching, irritation during use, discontinue use.
- If the applied areas have the previous abnormalities due to direct sunlight, discontinue use.
- Do not use was on areas with scars, eczema, or dermatitis.
- Pink Cotton - 95% cotton and 5% polyurethane
- Ivory Tencel - 95% tencel and 5% polyurethane
- Ivory Hemline - 88% hemline and 12% polyurethane
Cotton provides a cozy and soft feeling. The cotton is hypoallergenic helping prevent allergic reactions and prevents stickiness by chemical fibers. It maintains its effectiveness through laundry cycles and is suitable for outdoor activities. The cotton is biodegradable and is a great choice for protecting the environment and body.
The tencel fiber is natural and sourced from eucalyptus trees. It is a useful cellulose ingredient that provides outstanding moisture control functionality. The eucalyptus provides protection for skin health with its natural antibacterial features and is also useful for de-stressing and reducing inflammation as it is a natural sedative.
The main benefit for the hemline is its discreetness. It does not leave any outlines on leggings or pants compared to other bulky period panties.