FAQ
Shipping
Once your order has been fulfilled, you will receive a shipping confirmation email with a tracking number.
** Please note that if the "no tracking" option was selected for your shipment, tracking services are not available **
Please check all of the following:
- Confirmation emails may be filtered directly into your email program's spam or junk mail folder.
- Make sure the email address is spelled correctly.
- Occasionally you'll need to manually refresh your browser to check for new emails.
If you still can't find the confirmation email, please contact us by filling the form!
All orders placed at Air Queen are shipped from BC, Canada!
Product
The date printed on the packaging is the manufactured date and the expiration date is 3 years from the date of manufacture.
Please refer to the product pages for more information on each product!
The main differences between the four masks are the design, sizing and the certifications of each mask.
The Nanofiber Filter is the key material for all the masks which is manufactured by Lemon Co., Ltd.
For more FAQ, please click here!